Shipping policy


Shipping & Delivery Policy

 

At Fancy Flower LLC, we are committed to providing reliable and timely local delivery throughout La Vergne, Tennessee and the Nashville metropolitan area.

Delivery Area

 

We currently offer local delivery within a 50-mile radius of La Vergne, TN 37086. Orders placed outside of our delivery area may be canceled and refunded.

 

 

Same-Day Delivery

 

Same-day delivery is available for orders placed before our daily cutoff time (typically before 2:00 PM local time). Orders placed after the cutoff will be scheduled for the next available delivery date.

 

Delivery Scheduling

Delivery times are scheduled based on route optimization and volume. While we cannot guarantee an exact delivery time, we strive to complete deliveries within business hours.

 

Business Hours:

Monday – Friday: 8:30 AM – 6:00 PM

Saturday: 9:00 AM – 8:00 PM

Sunday: Closed

 

Recipient Availability

 

If the recipient is not available at the time of delivery:

• The arrangement may be left in a safe location when appropriate.

• We may contact the recipient directly to coordinate delivery.

• A re-delivery fee may apply if a second delivery attempt is required.

 

Order Accuracy & Freshness Guarantee

Due to the perishable nature of fresh flowers, all sales are considered final. However, customer satisfaction is extremely important to us.

If your order arrives damaged or incorrect, please contact us within 24 hours of delivery at:

📞 (615) 755-7543

📧 contact@fancyflower.us

We may request a photo of the product to evaluate the issue. If approved, we will offer a replacement arrangement or store credit at our discretion.

 

Substitution Policy

 

Seasonal availability may require minor substitutions of flowers or containers. Any substitutions will maintain equal or greater value and the overall design style of the original arrangement.